Refund & Return Policy

Terms & Conditions

1. Introduction

Welcome to Kokomo Hotel Solutions. By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Products & Services

We specialize in providing high-quality hospitality supplies, in-room appliances, amenities, guest care kits, bedding, and related hotel solutions. All products are subject to availability.

3. Pricing

All prices listed on the website or quoted in official proposals are in BDT (Bangladeshi Taka) and are subject to change without prior notice. We reserve the right to update prices, bulk rates, or promotional offers at any time.

4. Orders & Quotations

• Orders and quotations must be placed through our official website, email, or authorized representatives.

• Once an order or bulk quotation is confirmed and processing or branding/customization has started, it cannot be canceled.

• We reserve the right to refuse, limit, or cancel any order at our discretion.

5. Delivery

• We provide delivery within specified service areas (including 24-hour delivery within Chattogram city).

• Delivery times may vary depending on order volume, customization requirements, location, and stock availability.

• We are not responsible for delivery delays caused by natural disasters, transport strikes, or unforeseen supply chain disruptions.

6. Product Quality & Standards

We ensure that all products meet international quality standards and are handled, packaged, and transported with strict hygiene and quality control. Clients are advised to inspect products upon delivery and report any discrepancies immediately.

7. Return & Exchange Policy

Due to the commercial nature of hospitality supplies and customized goods, returns are generally not accepted. However, replacements or adjustments may be provided if:

• The product is damaged upon delivery.

• An incorrect item or order quantity is delivered.

• Manufacturing defects are reported within the designated warranty or inspection window.

8. Client Responsibilities

Clients must provide accurate order details, company details, delivery addresses, and contact numbers. Kokomo Hotel Solutions is not liable for delivery failures or delays caused by incorrect or incomplete details provided by the client.

9. Payment Terms

We accept Bank Transfers, Cash on Delivery (COD), Mobile Financial Services (bKash), and authorized corporate payment methods. All payments must be completed in full according to the agreed quotation, checkout terms, or invoice milestones.

10. Privacy Policy

We value your corporate and personal privacy. Client details are kept strictly confidential and will not be shared with third parties except when necessary for shipping, order processing, or legal compliance.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website or services signifies your acceptance of any updated terms.